Privacy Policy

Last updated: April 20, 2026

This Policy explains how Help4 Net and Help4 Network collect, use, and protect information when you use the service.

1. Information we collect

• Account and licensing details (domain, plan, license status, and billing references).
• Infrastructure and delivery telemetry (POP selection events, latency samples, cache metrics, and transfer/storage usage).
• Security and abuse signals (malware scan outcomes, suspicious file events, and related support ticket metadata).
• Operational logs needed for debugging, uptime, and incident response.

2. How we use information

• Deliver CDN services and apply plan limits.
• Optimize POP routing and performance.
• Detect, investigate, and respond to abuse or malware.
• Operate customer support and billing workflows.

3. Sharing

We may share necessary data with infrastructure providers, payment/billing systems, and security tooling vendors strictly to operate and secure the service. We do not sell personal information.

4. Security

We use technical and operational controls intended to protect data in transit and at rest, but no system is 100% secure. We continuously improve controls based on risk and incident learnings.

5. Data retention

Data is retained for as long as needed to deliver services, meet legal obligations, resolve disputes, and support security investigations.

6. Cookies and local storage

Service components may use cookies or local storage for POP preference, session continuity, and performance behavior. You can control cookie behavior in your browser, though some features may degrade.

7. Your choices and rights

Depending on your jurisdiction, you may have rights to request access, correction, or deletion of certain data. To submit a request, contact us at support@help4.us.

8. Policy updates

We may update this Policy from time to time. Material changes are reflected by the updated date on this page.

9. Contact

Privacy questions: support@help4.us.