These are the most common questions for Free, Pro, and Enterprise rollout. If you need domain-specific guidance, open a support request and we will map the exact setup.
Free uses WordPress-managed assets on up to five selected eligible POPs. Pro keeps your DNS provider and sends website traffic to DET01 using A records. Enterprise adds Help4 nameservers and geographic full-site routing. Both paid plans include all eligible asset POPs, subject to validation and health gates.
No. Free can start from the plugin with automatic activation when capacity is available in the assigned cluster.
No. Origin remains your source of truth. If a POP is unhealthy or limits are hit, the system can fall back to origin delivery.
Yes. Upgrade paths are built into account licensing and plan sync logic so features adjust automatically.
Anycast is useful, but GeoDNS gives Help4 Net a nameserver-level steering control. Traffic can be answered by region, POP health, provider path, and operational policy before the visitor connects.
No. The honest advantage is control. Anycast can be very fast when paths are healthy. GeoDNS becomes especially useful when a path is reachable but slow, when a provider has trouble, or when an operator needs to prefer or drain a POP deliberately.
Pro adds all eligible asset POPs, full proxy through DET01, managed WAF, and cache controls after domain, origin, and TLS qualification. The fixed website A record is not geographic routing; choose Enterprise for that.
Use the $20 starting Enterprise plan when the whole site needs full proxy routing, WAF policy, origin shielding, GeoDNS route control, and operational visibility.
No CDN or WAF should promise guaranteed rankings. Help4 Net helps the technical foundation: speed, HTTPS stability, cache behavior, origin safety, and availability. Search performance still depends on useful content, intent match, authority, and overall site quality.
Plugin-managed static asset acceleration on up to five selected eligible POPs, with the managed starter cache policy. Existing Free sites stay Free.
Free blocks executable and archive-style risk classes. Video files are capped at 10MB per file. Static web assets are the primary target.
Free POP seats are capacity-gated. If a city is full, new Free assignments are paused there until space opens or more capacity is added.
In DNS-mode free profiles, inactive objects expire on a shorter cycle and can be rewarmed from plugin cron when needed.
All eligible asset POPs, DET01 fixed-A website proxy, managed WAF, and cache controls for $8/month. Keep existing nameservers. Existing active Pro services are grandfathered to Enterprise without changing their recurring price.
After qualification, point the assigned hostname and its www companion to 45.19.204.1 using A records. Save the real hosting origin IP in Help4 CDN Domain Setup. Do not use the POP address as your origin or publish conflicting AAAA records.
Pro supports larger files than Free, including up to 100MB video and up to 250MB max file size under the base policy.
No. Its website A record selects DET01. Plugin assets can use all eligible locations. Enterprise adds state/country routing and qualified regional POP pools.
Enterprise adds advanced WAF controls, GeoDNS route policy, and cluster-wide POP execution with advanced observability on top of the paid full-proxy model.
Enterprise starts with 2GB base storage and can scale with add-ons based on workload profile.
Yes. Enterprise supports ACL controls such as IP/country/ASN policies plus additional WAF settings.
Enterprise is designed for full proxy routing, but controlled bypass and fallback options exist for maintenance and troubleshooting workflows.
Uploads are scanned as part of ingest/security workflow before broad distribution profiles are applied.
The platform includes SOC 2 control documentation, HIPAA-ready operational baseline controls, and global privacy alignment documentation for planned operating regions.
No. Public messaging uses control and readiness language. Certification or attestation claims are only made when formally completed.
Use support channels in your account and include domain, timestamp, and impacted URL examples so triage can run fast.
Change them at the domain registrar, which may be different from the website host or email provider. The Help4 nameserver helper includes current paths for GoDaddy, WordPress.com, Namecheap, Squarespace, and other providers.
No, but the new Help4 zone must contain the existing MX, SPF, DKIM, DMARC, autodiscover, and verification records before cutover. Missing mail records can interrupt delivery even while the website works.
No. A hostname should have one SPF TXT record. Combine every authorized sender into that record and remove services that no longer send mail for the domain.
No. DNS receives the public DKIM key or provider CNAME. The sending service keeps the private key. Never paste a private DKIM or TLS key into a public DNS record.
Usually not. First prove SPF and DKIM, publish DMARC with monitoring, review legitimate senders and alignment, then move gradually to quarantine and reject.
Use the free Help4 email DNS checker to inspect public MX, SPF, DKIM, and DMARC answers. The checker does not ask for account credentials or private keys.
Open Client Area, choose Help4 CDN, select the active Enterprise service for the domain, and use its DNS records section. The illustrated record guide shows the service-scoped list, add form, edit controls, advanced routing fields, verification sequence, and delete confirmation.
Enterprise customers can manage eligible A, AAAA, CNAME, TXT, MX, SRV, and CAA records in the ready managed zone. Nameserver, DNSSEC, Help4-managed, and protected web-routing records are visible but read-only.
Those A, AAAA, and CNAME records are a Help4-managed delivery boundary. Use the Traffic and WAF controls or ask support for a routing change rather than trying to overwrite them.
Do not remove or overwrite MX, SPF, DKIM, DMARC, autodiscover, or verification records during a web/CDN change. The DNS guide includes an email-safety checklist and verification order.
Plans support cache clear actions with guardrails. Free has tighter rate limits to prevent abuse; higher tiers get broader control scope.
The public status page shows high-level POP and GeoDNS state, while operations dashboards provide deeper metrics.
The plugin is built to sync content changes and can trigger cache refresh behavior for updated site assets.
Use the upgrade links in plugin or account portal. Plan entitlements are synced and reflected in your CDN profile automatically.